Frequently Asked

Questions newcomers ask us most.

Common questions

Good to know
before you land.

Straight answers on status, work, and settling in - organized by what you're actually wondering about.

Eligibility & status Work & credentials Family & life

Eligibility & status

Do I need to be a Canadian citizen to use your services?

No. We work with permanent residents, work-permit holders, international graduates, refugees and refugee claimants. Citizenship is never a requirement.

I don't have status yet - can you help me apply?

We can refer you to RCIC-licensed immigration consultants and free clinics. We don't provide immigration advice ourselves, but we make sure you reach someone qualified.

Is your support free?

Yes - every newcomer service is funded by employer and government partners. There are no fees, ever.

Work & credentials

How long until I find work?

Most newcomers in skilled roles secure their first interview within 14 days of arrival and a job offer within 60 days.

Will my international credentials be recognized?

Most are, sometimes with a bridging step. Our credential team works in 40+ regulated professions - see /newcomers/credentials-recognition for the pathway in your field.

Can I work while my credentials are being assessed?

In many cases yes - in adjacent or assistant roles that don't require the regulated designation. We help you find these bridge roles.

Family & life

How long does it take to find housing?

Most newcomers secure permanent housing within 2–6 weeks of arrival. Short-term landing accommodation is available from day one through our network.

Can my spouse find work too?

Spousal employment matching is included in our standard service. ~85% of working-age spouses are employed within 90 days of arrival.

What about schools for my kids?

We help you enrol kids before you arrive. Most Alberta schools accept applications year-round.